| Problem | What Might Be Causing It | How to Fix It |
|---|---|---|
| Network not showing up in the Wi-Fi list | Weak signal, hidden SSID, or router issue | Move closer to the router; restart the router; if SSID is hidden, use "Add Network" to enter manually |
| "Authentication failed" error | Wrong password, or password entered with incorrect case | Re-enter the password, double-checking for uppercase letters, numbers, or special characters |
| Connected but no internet access | Router not connected to the modem, or DHCP disabled | Restart the router and modem; check if other devices can connect to the Wi-Fi; ensure DHCP is enabled in router settings |
| Wi-Fi keeps dropping | Interference from other devices (microwaves, cordless phones), or outdated firmware | Change the router's channel (use a Wi-Fi analyzer app to find a less crowded channel); update your digital signage's firmware |
| PoE meeting room digital signage won't connect to Wi-Fi | PoE Ethernet is still active, or device is set to "wired only" | Disable Ethernet in Network settings; check device documentation for Wi-Fi enable/disable switches |
Once your digital signage is connected, take these extra steps to keep it secure and running smoothly: