Our job doesn't end when your projectors ship. We believe in building partnerships, not just transactions. That's why we offer comprehensive post-production support to ensure your success.
Technical Support: Fast, Friendly, and Expert
If your customers have questions or issues, our team of engineers is available 24/7 via email, phone, or video call. We also provide a detailed
Technical Troubleshooting Guide
and video tutorials to help your support team resolve common issues quickly. And if a problem requires a replacement part, we keep stock of key components in our global warehouses, so you get what you need in days, not weeks.
Software Updates: Keeping Your Projectors Relevant
Technology evolves, and so should your
projector. We offer over-the-air (OTA) software update capabilities, so you can add new features, improve performance, or fix bugs without recalling devices. For example, if you later decide to add support for a new art streaming service, we can push an update to all existing projectors—keeping your product competitive for years.
Feedback Loop: Growing Together
We love hearing from you and your customers. Did a feature work better than expected? Great—we'll note it for future projects. Did something fall short? Let's fix it together. Many of our most successful products (like our popular 21.5-inch
wifi digital photo frame) came from client feedback. We're not just your manufacturer; we're your innovation partner.
"We've worked with other ODMs before, but what sets this team apart is their commitment to our success. When we launched our
art projector, they checked in regularly to see how it was performing, and even helped us create a marketing video showcasing its features. It's more than a business relationship—it's a collaboration." — CEO of a European home tech brand